When you ride BART, there’s usually a moment when you look up from your phone and wonder, "Where am I?" But when train operators call out stops over the loudspeaker, they can be hard to hear. Sometimes they skip mentioning stops, too. It's a big problem for visually-impaired riders like Ruhama Veltfort. New trains will solve the problem with automated announcements, but the old trains won't be phased out until 2022.